Independent Advocacy in the Tropics Inc


Disability Abuse Royal Commission Advocacy Support

The Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability (Disability Abuse Royal Commission) has commenced and they want to hear from all Australians about their experiences of violence, abuse, neglect and exploitation of people with disability.

They want to make it as easy as possible for people with disability to participate in this Royal Commission are now accepting submissions.  They are committed to making accessible and appropriate arrangements for people with disability, their families, carers and others, to engage with them to provide evidence and share information about their experiences.

The Department of Social Services are funding several National Disability Advocacy Program funded organisations to provide Advocacy Support Services to:

  • Provide information about the Royal Commission and to help people understand the purpose of the Royal Commission
  • Support those who want to participate through the whole process
  • Protect the rights of people and help them say what they want to say and how they want to say it
  • Provide advice and referrals and act in their best interest
  • Assist people to get the supports needed including counselling and/or psychological support

This service is available to all those living within our service region (see our Service Region page).

If you are considering making a submission or just want some advice, please contact us.

Phone:  (07) 4725 2505
Free Call:   1800 887 688


Visit our Resources-Links page to view more details, documents and links on the Royal Commission.

Advocacy for the Individual

Under this type of advocacy, we work with the person with disability as well as their family when the need arises but always in the interest and with the consent of the person with disability.  However when working with family members, the person with disability remains is our client and their wishes, decisions and well-being remains our primary goal.

We also provide advocacy services in formal and judicial hearings (we do not provide legal advocacy or representation nor can we give legal advice).  For example we advocate for you at:

  • Administrative Appeals Tribunal (AAT) hearings;
  • Legal/Justice proceedings;
  • Mental Health Review Court and Tribunal hearings;  and at
  • Queensland Civil and Administrative Tribunal (QCAT) hearings.

Request for Services

Due to the growing demand for advocacy since the introduction of the NDIS in 2016, we have had to introduce a more formal and structured process of handing the vast number of referrals we receive.  This system has been streamlined over the past few years and has been approved by our accreditation auditors.

All requests for services are handled through a Intake process that takes into account a number of factors.  The Intake process is undertaken by our dedicated Advocate\Intake Officer who access all requests and is our first point of call for all general enquiries.

Requests must be submitted using our Service Request Form and this is available in a number of ways:

  • you can complete and online form on our website
  • you can download both a Word or PDF version from our website that you can complete and email to our Advocate\Intake Officer at
  • call or email our Advocate\Intake Officer to speak with them and request one to be sent to you;  or
  • you can attend at our office and speak with our Advocate\Intake Officer

Assessment of Requests

Each request is assessed according to:

  • whether the person has a disability as opposed to a complex medical/health condition
  • whether the matter is an advocacy issue and what you have done to attempt to resolve the matter
  • the Spectrum of Vulnerability to determine waitlist priority
  • the person to be assisted is within our funded Service Regions
  • whether we are the best organisation to deliver assistance

Referral Waitlist

Due to the demand for services, all pending requests after the assessment process are added to a Waitlist until an advocate is available. 

Another unfortnate issue faced with the introduction of the NDIS is that most matters relating to NDIS issues take much longer to resolve.  In fact those wanting Internal Reviews or NDIS Appeals can expect their matter to take months or even a year or more to finalise.  Hence it takes longer for an advocate to become available and the Waitlist grows.

Assistance while on Waitlist

We undertake basic monitoring of Waitlisted referrals which is usually a call or email every month and provide you with information and resources. 

However, we may be able to provide some self-advocacy assistance in the form of more complex information and resources which may assist you in resolving your issue.   This does not mean that you have an Advocate - and you remain on the Waitlist for the next available Advocate

What is required of you on the Waitlist:

  • to keep us up to date with the progress of your matter
  • to give us instructions and/or answers within a reasonable time - usually two weeks
  • to advocate for yourself to the best of your ability