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September 2021   PDF  |  WORD

An improved approach to dispute resolution in the NDIS

We've been asked by our federal funding body the Department of Social Services under NDIS Appeals funding, to participate in the Independent Expert Review pilot program.

The Independent Expert Review program involves an Independent Expert reviewing a matter that a participant has already sought to have reviewed externally (an external review of an NDIA decision).

The IER is a free, voluntary and confidential process that will be conducted within the current legislative requirements of the NDIS Act and Rules.

The Department of Social Services is also funding legal support for NDIS participants who are invited to have their AAT appeals case considered through the Independent Expert Review program.

You can find more information about this program here on the NDIS website

https://www.ndis.gov.au/about-us/legal-matters/improved-approach-dispute-resolution 

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Disability Royal Commission Closing Soon -  UPDATED

Submissions for the Disability Royal Commission have now closed.

Phone lines after 31 December 2022

For continued support after 31 December 2022, participants are encouraged to note the following arrangements:

• Disability Royal Commission - phone lines end 31 March 2023
• Your Story Disability Legal Support (Your Story) - phone lines end 1 October 2023
• Blue Knot/National Counselling and Referral Service (NCRS) – ends on 31 December 2023.

IANQ HAVE MOVED 

We have moved into larger premises which  benefit both clients and our team with larger individual offices to hold private meetings, large boardroom and a relaxed open area. 

Located on a corner allotment, there is more FREE parking available for visitors and staff.

FreeCall and landline numbers as well as our postal address have remained the same.

Policy and Services Reviews

Would you like to participate in reviewing our policies and services?  We are looking for people with disability to give comments, feedback and suggestions on how we can make our service better.  Our policies and documents are reviewed regularly and if you would like to participate please contact our Administration Officer on admin@ianq.org.au or phone 1800 887 688. 

We've partnered with ReCollect!  FREE PICKUP!

Let us know what you think and where you've seen it, CLICK HERE!

Thanks to Paradise Outdoor Advertising.  Our billboards have popped up across north-west Queensland so keep an eye out for them.

Billboards funded through our various funding partners across Federal and Queensland Government Departments.